Frequently Asked Questions
Can you really drink out of the cups?
Absolutely! The cups are coated inside and out with a clear resin lining. The coating covers your entire cup and protects the wood from whatever you're drinking.
Can they be used for hot beverages?
Yes indeed. Hot coffee, tea...
Can I put it in the dishwasher or microwave?
Unfortunately, these cups are not dishwasher or microwave safe. Microwaving or machine-washing your cup could cause damage to it. This damage would not be covered under my warranty.
How do I wash my cup?
You should wash your cup by hand using warm, soapy water. Avoid using the rough side of the sponge when washing because that could dull the finish.
Is there anything else I need to do to take care of my cup?
The cups require no special care. Just fill it up with your favorite beverage, drink, hand wash, and repeat.
So, about this warranty?
Most of my cups come with a lifetime warranty against leaking. (The exception being my Travel Mugs which are covered by a 1-year warranty). If something goes wrong with your cup, all you have to do is let me know (firstname.lastname@example.org) and I will fix it. You can read the specifics of the warranty here.
If I dropped my cup, can you still fix it?
If you dropped the cup (or sat on it or ran over it with a car or put it in a dishwasher), I can usually fix it up for you. Because these issues fall outside the warranty, there will be small fee for the repair. The fee depends on the damage, but rarely costs more than $30.00. If you need a repair, simply contact me (email@example.com) and we'll take care of it.
What do you coat your mugs with?
We use a food-grade, FDA compliant resin to completely encapsulate our wooden drinking vessels. This is a proprietary resin that has been formulated to meet our unique needs. You will not get flavor from the resin lining, nor the wood beneath. Nothing you drink will soak into the lining or the wood.
Do you take custom orders?
No, not at this time.